Return policy


The return and exchange or replacement of the product ordered from us is FREE in the first 30 days after receiving the products!


ALISIA ENCO Client/User could return the purchased products by means of a Contract, in the following cases:

"The consumer has the right to notify in writing that he/she renounces the shopping, with no penalties or invoking a reason, within 30 calendar days from the moment the product has been received ". Also, in accordance with art. 9, paragraph 1 from Government Emergency Ordinance 34/2014, the Client has the right to unilaterally denounce the contract remotely, within 30 calendar days from the moment the product/products have been received, with no penalties or invoking a reason. In this case, the direct return costs of the products will be in the duties of the Client, in accordance with art. 14, paragraph 2 from Government Emergency Ordinance 34/2014.


The Client undertakes to notify ALISIA ENCO about his or her intention to give back the purchased products, by any means of written communication (e-mail/fax/etc) within maximum 30 calendar days from the moment the products/services have been received.


The Client/User that has notified ALISIA ENCO with respect to his desire to give back the purchased products, is responsible for making sure that the products which he/she referred to will be returned within maximum 30 calendar days; otherwise, ALISIA ENCO may consider this request as being unfounded/invalid and may refuse the return.

Before the withdrawal period, the consumer informs ALISIA ENCO about his decision to withdraw from the contract. For this purpose, the consumer may choose from the following options:

a) Use the model withdrawal form available on this page;

b) To make any other unequivocal statement expressing its decision to withdraw from the contract.

ALISIA ENCO Client/User will not be able to return the purchased products and/or will not claim any other penalty clause/indemnity, in the following situations:

According to the Government Emergency Ordinance 34/2014 (art. 16, letter d), ALISIA ENCO reserves the right not to accept the return of the products, which by their nature, cannot be returned or which may be rapidly damaged or deteriorated.

The Client/User will find information on the page of every product if the respective product is returnable or not. The products that constitute a kit should be returned as such.

In any case, the return/re-dispatch costs will be borne by the client, with the exception of the above-mentioned situations - the packages are seriously damaged; the products have been incorrectly delivered/invoiced; the products have manufacturing defects – ALISIA ENCO will support the equivalent value of the transport. Also, in case of delivery of one/several products that have not been ordered, the return costs are borne by ALISIA ENCO.

Download the return form